Planning Portal, which handles 95% of planning applications in England and Wales, has set out a long-term AI strategy ahead of its first AI-powered features launching in 2026. The framework is designed to ensure the efficiency and usability enhancements from AI are delivered in a way that safeguards user data and prioritises accuracy in an important statutory process.
The framework will guide the development of AI-powered services within the Planning Portal platform in the years ahead, ensuring that innovation is introduced responsibly and avoiding the pitfalls that can arise from the rushed adoption of AI technologies.
The company’s AI roadmap positions artificial intelligence as a central driver in transforming the planning process, including by automating digital workflows and standardising high-quality data. However, stringent guardrails will be built in to ensure the use of AI is ethical and secure. A key part of this approach is the time being invested in robust research and thorough testing — ensuring every feature is reliable before release.
At its core, the strategy is focused on improving the quality of applications submitted through the Planning Portal – reducing errors, cutting down on delays, and making the process simpler for applicants, agents, developers, and local authorities alike.
Laurie Cunningham, Chief Technology Officer at TerraQuest, operator of Planning Portal, said: “AI offers fantastic opportunities to transform how planning and development professionals tackle today’s big challenges, such as the ongoing shortage of skills and resources. However, it’s important to remember that AI isn’t a silver bullet. Like any other tool, its real value comes from being used correctly and responsibly.
“We’ve made significant investments in developing a responsible approach to AI. We’re advancing AI innovation with equal focus on protecting data and maintaining information integrity. Our approach is designed to support the skills of planning professionals, improving the quality of applications by digitising routine, administrative processes. This means professionals can spend more time using their expertise and judgement to deliver real value.
“We believe AI should be integrated thoughtfully, ensuring it supports and complements those using our technology while improving the built environment. By combining technology with human expertise, we can achieve greater efficiency and innovation in planning and development.”
It is expected that the first AI features will go live in Planning Portal in 2026. To find out more about Planning Portal and the services it offers, visit: www.planningportal.co.uk
