With the recent drop in temperatures, NI Water would like to remind older people and people with a medical condition or disability about a range of additional free services its Customer Care Register offers that can assist and support customers if there is an interruption to the water supply.

A few of the benefits of joining NI Water’s Customer Care Register include:

Doorstep Service

If you have a hearing difficulty, we will knock the door louder and speak clearly when we call with you. If you have a mobility problem, we will allow more time for you to answer the door.

Password scheme

You can ask for a password to help you identify our staff.

Loss of Water Supply

If you are on our register and you don’t have water, we will prioritise you to receive bottled water if needed.

Carers Contact Service

You can name a carer or relative who:

• can contact us on your behalf
• we can contact if we need to reach you at anytime
• we can post information directly to

Flooding

If you are on our register and flooding occurs, we will prioritise our response to ensure that we are with you as quickly as possible.

Robbie Burns, NI Water’s Customer Experience Senior Manager, said: “This winter if you are concerned about the cold weather and feel you or someone you know might need some extra help, our Customer Care Register team are available to offer support if there is an interruption to your water supply.

“We also have a free text alert service that you can sign up to for alerts about unplanned interruptions. The message will include the estimated time of restoration as well as a link to NI Water’s website where customers can find further details.

“Customers can register for either service online via www.niwater.com/customer-care-register/ or through our live webchat at www.niwater.com. Alternatively, contact Waterline on telephone 03457 440088. Customers with hearing difficulties can also use Typetalk through Waterline.”